We take data protection seriously
The protection of your privacy is of the utmost importance to us. When you visit our website, our web servers store the IP address of your Internet service provider, the address of the website from which you visit us, the pages you view on our website and the date and duration of your visit. This information is vital for the technical transmission of the web pages and secure server operation. Personalised analysis of this data is not performed.
If you send personal data to us via our contact form, this data is stored on our servers as part of the back-up process. We will only use the data you provide to manage your request. We will treat your data in the strictest confidence. We will not share your data with third parties.
Personal data means data about you. This includes your name, your address and your email address. You do not have to provide any personal data when you visit our website. In some cases we need your name and address as well as further information in order to offer you services that you have requested. The same applies when we supply you with information material that you have requested or when answering your enquiries. In such cases, we will always inform you of this. Furthermore, we only store the data that you have have automatically or voluntarily transmitted to us.
If you use one of our services, we generally only collect the data that we require to offer you the selected service. We may ask you for further information, but this will be on a voluntary basis. Whenever we process personal data, we do so to provide you with our services or to pursue our commercial goals.
Automatically stored data
Server log files
This website automatically collects and stores information in so-called server log files, which your browser automatically transfers to us. This includes:
- Date and time of the request
- Name of the requested file
- Page/site from which the file is requested
- Access status (file transferred, file not found, etc.)
- Web browser and operating system used
- Full IP address of the computer submitting the request
- Volume of data transferred
This data is not combined with data from other services. The data is processed pursuant to Article 6 (1)(f) GDPR on the basis of our legitimate interest in improving the stability and functionality of our website.
For technical security reasons, in particular to prevent attempts to attack our web server, we temporarily store this data. We are not able to deduce the identity of individual persons through this data. After no more than seven days, the data is anonymised by truncating the IP address at the domain level, so that it is no longer possible to link it to individual users. This anonymised data is also processed for statistical purposes; it is not compared with other data sets or shared with third parties, not even in part. The number of page views is only shown as part of our server statistics, which we publish every two years in our activity report.
Google Analytics with anonymisation function
We use Google Analytics on our website, a web analysis service of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, hereinafter referred to as “Google”. Google Analytics uses so-called “cookies”, text files which are saved on your computer and which enable analysis of your use of our website.
The information which is generated by these cookies, such as time, location and frequency of your website visit, including your IP address, is transferred to Google in the USA and saved there.
We use Google Analytics on our website with the “_gat.anonymizeIp” add-on. In such a case, your IP address is shortened by Google in Member States of the European Union or in other Member States of the European Economic Area and, as a result, is anonymised.
Google will use this information to evaluate your use of our site, in order to compile activity reports of the website for us and to provide further services which are connected to the use of the website and use of the Internet. Google may also transfer this information to third parties, should this be required by law or should third parties process this data on behalf of Google.
According to information provided by Google, Google will never combine your IP address with other Google data. You can prevent the storage of cookies by changing the settings in your browser accordingly. However, we would like to point out that, in such a case, you may not be able to fully use all functions of our website.
Should you visit our page from a mobile end device (smartphone or tablet), you will have to click this link instead, in order to prevent the tracking of this website by Google Analytics in the future. This is also possible as an alternative to the browser add-on mentioned above. By clicking on the link, an opt-out cookie is generated in your browser, which is only valid for this browser and this domain. Should you delete the cookies in this browser, the opt-out cookie will also be deleted, which means that you will have to click on the link again.
If you have consented to Google linking your web and app browsing history to your Google Account and using information from your Google Account to personalise the advertisements served to you, Google will combine your data with Google Analytics data to provide target group lists to create cross-device remarketing. To do this, Google Analytics will initially track your Google-authenticated ID associated with your Google Account (that is, personally identifiable information) on our website. Afterwards, Google Analytics will temporarily combine your ID with your Google Analytics data to optimize our target groups.
If you do not agree, you can opt-out of this through the “My Account” section of your Google Account.
YouTube in privacy-enhanced mode
This website uses Google Maps to display maps and to create route maps.
Google Maps is operated by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.
By using Google maps on this website, you consent to the collection, processing and use by Google, one of its representatives or third-party providers of the automatically collected data and the data you have entered.
You can view the Google Maps/Google Earth Additional Terms of Service here.
Questionnaires and surveys created using SurveyMonkey
We use SurveyMonkey to conduct online surveys and questionnaires. The surveys and the information you provide is processed by SurveyMonkey Europe UC, 2nd Floor, 2 Shelbourne Buildings, Shelbourne Road, Dublin, Ireland. For more information, please consult SurveyMonkey’s Privacy Notice.
We have put technical and administrative safeguards in place to protect your personal data against loss, destruction, manipulation and unauthorised access. All of our employees and the service providers working for us are bound by the data protection laws in force.
Whenever we collect and process personal data, it is encrypted prior to transmission. This means that your data cannot be misused by third parties. Our security precautions are subject to a process of continuous improvement and we regularly revise our privacy policies. Please make sure you have the latest version.
Disclosures pursuant to Article 13 General Data Protection Requirements (GDPR)
1. Which data is processed and from which sources does this data originate?
We process the data that we have received from you in connection with the initiation or fulfilment of a contract, on grounds of your consent, in connection with a job application you have submitted to us, or on grounds of your status as our employee.
Personal data includes:
Your master/contact data, for customers and interested parties this includes, for example, first/last name, address, contact details (email address, telephone number, fax), bank account details, photographs.
For job applicants and employees this includes, for example, first/last name, address, contact details (email address, telephone number, fax), date of birth, data from CV and employment references, bank account details, religious affiliation, photographs.
For business partners this includes, for example, the name of their legal representatives, company name, commercial register number, VAT ID no., company number, address, details of contact persons (email address, telephone number, fax), bank account details.
In addition, we also process the following other personal data:
- Information on the nature and content of contractual data, order data, sales and invoice data, customer and supplier history and consultation documents,
- Advertising and sales data,
- Information relating to your electronic interactions with us (e.g. IP address, log-in data),
- Other data that we have received from you in connection with our business relationship (e.g. in customer meetings),
- Data that we generate ourselves from master/customer data and other data, such as through the use of customer requirements and customer potential analyses,
- Documentation of your declaration of consent to receive, for example, newsletters.
- Photographs taken at events.
3. For which purposes and on what legal basis is the data processed?
We process your data in accordance with the provisions of the General Data Protection Requirements (GDPR) and the German Federal Data Protection Act 2018, as amended:
- To comply with (pre-)contractual obligations (Article 6 (1)(b) GDPR):
For processing of contracts, your data is processed online or at one of our locations; to implement contracts relating to your employment with our company. Data is processed, in particular, when initiating business relationships and in entering into contracts with you.
- To comply with legal obligations (Article 6 (1)(c) GDPR):
It is necessary to process your data for the purpose of fulfilling various legal obligations, such as those obligations arising under the German Commercial Code or the German Fiscal Code.
- To pursue legitimate interests (Article 6 (1)(f) GDPR):
On the basis of a balance of interests, data may be processed beyond the actual performance of the contract to protect our legitimate interests, or those of third parties. Data is processed to pursue legitimate interests in the following cases, for example:
- Advertising or marketing (see No. 4),
- Measures for managing the business and for further developing services and products;
- Managing a group-wide customer database to improve customer service
- In connection with legal proceedings.
- On grounds of your consent (Article 6 (1)(a) GDPR):
If you have given us your consent to process your data, e.g. to send you our customer magazine, to publish photos, etc.
4. Processing of personal data for marketing purposes
You have the right to object at any time to the use of your personal data for marketing purposes, either in general or for individual campaigns, without incurring any costs other than the transmission costs charged at the basic rates.
Under the legal requirements of section 7 (3) of the German Act Against Unfair Competition, we are entitled to use the email address you provided when you entered into the contract in order to advertise our own similar goods or services directly. You will receive these product recommendations from us regardless of whether you have subscribed to our customer magazine or other regular advertising correspondence.
If you do not wish to receive such recommendations from us by email, you can object to the use of your address for this purpose at any time without incurring any costs other than the transmission costs as charged at the basic rates. A message in text form will suffice. Of course, every email always contains a link which enables you to unsubscribe.
5. Who receives my data?
If we use a service provider to process orders, the protection of your data still remains our responsibility. All processors are contractually obliged to treat your data confidentially and to process it only within the scope of the services provided. The processors we engage are provided with your data if they need it to perform their respective services. These include, for example, IT service providers that we need to operate and protect our IT system, as well as advertising and mailing list providers for our own advertising campaigns.
Your data is processed in our customer database. The customer database supports the enhancement of the quality of existing customer data (removals of duplicate entries, moved/deceased flags, address correction), and enables enrichment with data from public sources.
This data is made available to the Group companies to the extent necessary for contract processing. Customer data is stored separately for each company, with our parent company acting as a service provider for the individual participating companies.
Where there is a legal obligation and in connection with legal proceedings, recipients of your data could be public authorities and courts as well as external auditors.
In addition, your data may be forwarded to insurance companies, banks, credit agencies and service providers for the purpose of initiating and fulfilling contracts.
6. How long will my data be stored?
We process your data until the business relationship ends or until expiry of the applicable legal retention periods (e.g. under the German Commercial Code, the German Fiscal Code, German Home Care Act or German Working Hours Act); in addition, until the conclusion of any legal disputes for which the data is required as evidence.
7. Is personal data transferred to third countries?
As a general rule, we do not transfer any data to a third country. Data will only be transmitted in individual cases on the basis of an adequacy decision by the European Commission, standard contractual clauses, suitable guarantees, or your express consent.
8. What are my data protection rights?
You have a right of access to information, to rectification, erasure, or restriction of the processing of your stored data at any time, a right of objection to the processing, a right to data portability and to lodge a complaint in accordance with the requirements of data protection law.
Right of access to information:
You have the right to request information from us whether and to which extent we process your data.
Right to rectification:
If the data concerning you that we process is incorrect or incomplete, you have the right to request at any time that we correct or complete it.
Right to erasure:
You have the right to request that we delete your data if we process it unlawfully or if the processing encroaches disproportionately on your legitimate interests. Please note that there may be reasons that preclude immediate erasure, e.g. in the case of legally stipulated retention obligations.
Irrespective of whether you exercise your right to erasure, we will erase your data immediately and in full, unless we are under a contractual or legal obligation to retain it.
Right to restriction of processing:
You have the right to request that we restrict the processing of your data if
- you contest the accuracy of the data, for a period enabling us to verify the accuracy of the data;
- the processing is unlawful, but you object to the erasure of the personal data and instead request restriction of its use;
- we no longer need the personal data for the intended purpose, but you still require it for the establishment, exercise or defence of legal claims;
- you have objected to processing of the data.
Right to data portability:
You have the right to receive from us the data concerning you which you have provided to us in a structured, commonly used and machine-readable format and have the right to transmit such data to another controller without hindrance from us, where
- we process this data on the basis of a revocable consent given by you or to fulfil a contract between you and us, and
- the processing is carried out by automated means.
Where technically possible, you can ask us to transfer your data directly to another controller.
Right to object:
If we process your data for legitimate reasons, you have the right to object to this data processing at any time; this would also apply to profiling based on these provisions. We shall no longer process the personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or processing is used for the establishment, exercise or defence of legal claims. You have the right to object at any time to the processing of your data for the purpose of direct advertising without giving reasons.
The right to lodge a complaint:
If you believe that the processing of your data violates German or European data protection law, please contact us to clarify any questions you may have. Of course, you also have the right to contact the supervisory authority competent for you, the respective state office for data protection supervision.
If you wish to exercise any of the above rights against us, please contact our Data Protection Officer. In cases of doubt, we may request additional information to confirm your identity.
9. Am I obliged to provide data?
The processing of your data is necessary to initiate or fulfil the contract that you have entered into with us. If you do not provide us with this information, we will generally have to refuse to enter into the contract or will no longer be able to perform, and will therefore have to terminate, an existing contract. However, you are not obliged to give your consent to the processing of data that is not relevant or not legally required for the fulfilment of the contract.
Changes to this Privacy Notice
We reserve the right to change our Privacy Notice should this be necessary due to technological advances. Please make sure you have the most up-to-date version. If fundamental changes are made to this Privacy Notice, we will post them on our website.
All interested parties and visitors of our website can contact us with regard to data protection issues at:
Should our Data Protection Officer not be able to answer your request to your satisfaction, you have the right to submit a complaint to the competent data protection supervisory authority for your federal state.